Are Cebu Pacific tickets refundable? It depends on the circumstances; we show you when and how to claim for refund. 

For today’s learning session, we are going to guide our 1pisofare.com readers on how to request for refund for a Cebu Pacific Ticket. YES, there are specific situations wherein passengers may be able to request for fare refund from this airline.

The refund can be FULL AMOUNT paid to Cebu Pacific or it can be partial amount, example: refund only on the terminal fee and government taxes portion. Cebu Pacific reserves the right to evaluate all refund request and to approve on a case to case basis. 

So what are the available grounds that passenger may try to request for refund?

Based on the website of Cebu Pacific Air cebupacificair.com these are the available choices for those who wants to request for refund via online:

• Expectant mother unfit to fly
• Illness of guest in the booking
• Illness of an immediate family member not included in the booking
• Death of guest in the booking
• Death of an immediate family member not included in the booking
• Refund of government taxes for unused flight
• Refund of Philippine Travel Tax for Overseas Filipino Workers and other exempted guests
• Double Payment of Booking
• Double Booking of the same passenger

The airline may require further documents for specific cases like medical certificate for pregnant women and sick passengers who are no longer allowed to fly as certified by a doctor. In such cases, it’s best to reach out to Cebu Pacific customer service so all your questions or concerns on this topic will be answered appropriately including if they will refund the whole price of the ticket or just a portion of it.

REFUNDING TICKET GUIDE

Our 1 Piso Fare team hope to share this guide to our loyal readers on the refunding process. These are the steps:

NOTE: If it is the airline which cancels a flight for whatever reason, then Cebu Pacific will usually offer options to affected passengers like refund back to payment method used, store amount in a travel fund, rebook to another flight for free.

Even if the ticket you got is a promo fare, if it is the airline which cancels a flight, you have options available.

1. Login to Cebu Pacific member’s area and click on Manage Booking.

2. Select the booking that you want to request refund for.

3. On the tabs above the flight itinerary, find and click “Request for Refund / Check Refund Status”. 

4. Click on the passenger name who wants a refund, and then input again the passenger name and email.

5. The refund reasons will display, choose one.

Note: Our sample is a passenger who was not able to fly on a confirmed flight date due to personal reasons, so passenger was a “NO SHOW”. The ticket was purchased during a piso fare promo 2025 therefore the fare itself is NOT REFUNDABLE BUT the “terminal fee and government taxes” portion of the cost of ticket is refundable.

The terminal fee is labeled “PH Passenger Service Charge” on the ticket breakdown. For our sample, the Manila airport terminal fee was P390 for a local flight, we expect this amount to be refunded by Cebu Pacific to the credit card used in purchasing the ticket. 

TERMINAL FEES LOCAL FLIGHTS

These are some of the airport terminal fees in the country for domestic flights.

Manila Airport fee – P390

Cebu Airport Fee – P300

Cagayan de Oro fee – P200

Pagadian Airport fee – P150

6. After choosing the refund reason, a pop-up will appear Confirming the refund request. Click “Close” to go to the next page.

7. You will then get to the Refund Status wherein you can see the refund request reason, the date of request, the guest or passenger name, status, and notes.

We hope this is helpful to you!!!

After making the refund request on a Cebu Pacific ticket online, the next step is to wait for a personnel of this airline to review and approve your request. How many days will the refund be credited back to the credit or debit card? Usually it will take 2 to 3 weeks.

For those who paid for the tickets using CASH in payment center or ticketing branches/outlets of this airline, we recommend that you visit a ticketing branch of Cebu Pacific and process the refund therein. Or call them up first for the appropriate steps to get the cash refund. 

In case Cebu Pacific sent you a notice that there are changes to your flight booking that is more than an hour, know that you can REBOOK FOR FREE, REQUEST REFUND,  or PUT IN A TRAVEL FUND the fare amount of the updated flight. 

This ”how to refund cebu pacific ticket ” is another 1Pisofare Guides that we hope will benefit readers. Do visit our other guides and tutorials. 

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