Cebu Pacific Promo Fare Rules – Ticket Rebooking, Rerouting, Canceling, Name Change, etc

You may be wondering if the promo ticket you bought from Cebu Pacific can be re-booked? Things, circumstances changed and someone else wants to fly using your ticket which is under your name, can you do a name change? Can you cancel and refund a promo fare ticket?

This post is dedicated to answer the questions above, and share the fare rules on Cebu Pacific promo tickets, including Go Fare and Year Round Fare.

FARE RULES for PROMO TICKETS

This is the rule for tickets you bought during a promo fare like Piso Fare, P499 promo, and similar seat sale by this budget airline:

• Free 7 kilos of Carry-on baggage.
• You can do flight changes subject to rebooking fees and penalties. There is no rebooking penalty if flight changes is done within 24 hours of the original booking time. There is rebooking penalty if you made the changes more than 1 day from the time you got ticket confirmation.
• You can rebook your promo ticket, this is allowed but is subject to applicable fees and penalties.
• You can buy prepaid baggage during booking, and anytime as long as it’s more than 4 hours before your estimated time of departure or ETD via “Manage Booking” access.
• You can’t cancel or reroute a ticket you bought during a promo fare.
• You can’t change the passenger name for a promo ticket.
• If you don’t show up for your flight aka “No Show”, fares and all other charges are forfeited or considered flown.
• You can’t refund a promo fare ticket or put this into a Travel Fund.

Promo Fare versus Go Fare versus Year Round Special Fare

“Promo fare” tickets like what we regularly share on our website Piso Fare 2017 to 2018 are DIFFERENT from “Go Fare” and “Year Round Special Fare” tickets. The latter two you can rebook, reroute, and cancel BUT the former you can’t cancel, name change, and reroute but you can rebook.

You can clearly see what type of fare you are looking at when the page loads the flight options. To illustrate, we have this sample for you showing the different types of fare in Cebu Pacific Air.

Promo Fare versus Year Round Special Fare

Passengers can usually encounter Year Round Special Fare tickets for international destinations of Cebu Pacific.

 FEES and PENALTIES

Update as of August 2017: Cebu Pacific says that they will WAIVED REBOOKING FEES as long as the changes in booking is made within 24 hours after original booking time. But the passenger will still pay the fare difference. Only the rebooking penalty fee will be waived.

Be mindful of the fare type when you book your ticket so you’ll also know its corresponding fare rules on flight changes.

• For tickets you booked on a “Year-round Fare” promo, the charges per sector, per guests are the following:

1. Change Fee or rebooking penalty of PHP 1,500. (No more fees if flight is rebook within 24 hours after your original booking is confirmed.)
2. Cancel Fee or rerouting or cancellation penalty PHP 1,500.

• For tickets you booked on a “GO FARE” promo”, these are the charges per sector, per guests

1. Change Fee or rebooking penalty of PHP 1,200. (No more fees if flight is rebook within 24 hours after your original booking is confirmed.)
2. Cancel Fee or rerouting or cancellation penalty PHP 1,200.

If you want to rebook promo fare ticket, how much is the rebooking fee in Cebu Pacific?

**Lowest penalty charge is shown below, rate could be higher depending on your flight origin and destination.

• Domestic flight: Php 1500 per sector per guest
• Short haul flight: Php 2300 per sector per guest
• Long haul flight: Php 2,800 per sector per guest

If you want to rebook a Cebu Pacific promo fare ticket, you will be asked to pay the rebooking penalty if the rebooking changes is done more than 24 hours from the time you booked your flight PLUS the fare difference. If you made the changes within 24 hours or original booking time, no rebooking penalty fee will be imposed.

Sometimes, it is better to just forget about your promo ticket, charged it to experience and buy a fresh one from a newly launch promo fare, it might be cheaper to do it that way.

Choose the option where you can save most if you are under a tight budget. To know the total amount you are going to pay (fees + penalty + fare difference) call Cebu Pacific hotline number shown at the end of this post.

READ: Latest promos of Cebu Pacific including piso fare for 2018 flights.

 NAME CHANGE RULES

Cebu Pacific Go Fare and Year Round Fares are allowed for Name Change and the fee is Php 1,500, non-refundable. Name changes must be done more than 4 hours from your flight’s ETD. Name change is not permitted on partially used itinerary.

Promo fare tickets including piso fares are not allowed for name change. If you forgot to check fare type at time of booking, you can check your confirmed travel itinerary. Promo fares are usually of the O, Z, T booking class. Other booking class can be designated as promo fares too; we recommend you call Cebu Pacific hotline to be 100% sure about your ticket status.

HOTLINE  NUMBERS

How to contact Cebu Pacific Air for flight rebooking, cancellation, rerouting, changing name on ticket etc?

If you want to contact Cebu Pacific to talk to a customer service representative regarding your concern or question, reach them via these telephone numbers:

• Manila: +632-7020-888
• Cebu: +6332-230-8888
• Hong Kong: +852-397-33800
• Singapore: +65-315-80808

Important – Any flight change requests to your confirmed tickets must be done 4 hours from the estimated time of departure.

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